Shipping policy

SHIPPING POLICY

Last Updated: June 2026

At Vherbal, we are committed to delivering your orders in a timely and reliable manner. We work with trusted courier and logistics partners to ensure your products reach you safely and efficiently.

Please read this Shipping Policy carefully before placing an order.

DELIVERY COVERAGE

We currently ship across India to locations serviced by our courier and logistics partners.

Delivery availability depends on courier serviceability and may vary by PIN code. Certain remote, rural, or restricted locations may require additional delivery time.

If a location becomes unserviceable after an order has been placed, we will notify you and initiate a refund for prepaid orders.

ORDER PROCESSING AND DISPATCH

Orders are generally processed and dispatched within 24 to 48 working hours of successful order confirmation.

In most cases, orders are dispatched within 2 business days.

Orders are processed only on business days. Sundays, national holidays, and other non-working days are not considered business days for processing and dispatch.

During periods of high order volume, promotional campaigns, festivals, or unforeseen circumstances, dispatch timelines may be slightly extended.

DELIVERY TIMELINES

Once dispatched, most orders are delivered within 3 to 7 business days, depending on the delivery location.

We are pleased to share that the majority of our orders are delivered within this timeframe. However, delivery timelines may vary based on:

  • Customer location

  • Courier partner network

  • Weather conditions

  • Regional restrictions

  • Public holidays

  • Operational disruptions beyond our control

Deliveries to remote or hard-to-reach locations may require additional transit time.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

From time to time, Vherbal may offer free shipping promotions on selected orders, products, or order values.

ORDER TRACKING

Once your order has been dispatched, you will receive tracking details through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to monitor the status of their shipment.

DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are requested to ensure that:

  • The shipping address is accurate and complete.

  • Someone is available to receive the package.

  • The provided mobile number is active and reachable.

If delivery fails due to incorrect address details, customer unavailability, refusal to accept delivery, or inability to contact the recipient, additional shipping charges may apply for re-dispatch.

UNDELIVERABLE OR NON-SERVICEABLE PIN CODES

In rare situations, an order may be accepted by the website but later identified as non-serviceable by the courier partner.

If this occurs:

  • The order may be cancelled.

  • Prepaid orders will be refunded to the original payment method.

  • Refunds are generally initiated within 48 hours of cancellation.

DELAYED DELIVERIES

While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • Public holidays

  • Strikes or labour disruptions

  • Courier network issues

In such circumstances, delivery timelines may be extended and we appreciate your patience and understanding.

DAMAGED PACKAGE OR PRODUCT

We recommend inspecting your package immediately upon delivery.

If you receive:

  • A damaged package

  • A leaking or broken product

  • An incorrect product

  • Missing items

Please contact us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, customers must provide:

  • Order number

  • Clear photographs of the package and product

  • A complete unboxing video recorded from the moment the sealed package is opened

Please note that damage, shortage, or incorrect product claims may not be approved without a complete unboxing video.

For more information, please refer to our Refund & Replacement Policy.

CONTACT US

If you have any questions regarding shipping, delivery, or order tracking, we are happy to assist.

Vherbal

Email: info@vherbal.in

Phone: +91 9119119727

Customer Support Hours:
Monday to Friday
10:00 AM to 5:00 PM IST